Drivers, restraints and opportunities of Global Service Delivery Automation Market
Service delivery automation is a technology-based process that replaces human actions by technology in business. Service delivery automation process can be used for various purposes such as managing purchase orders and invoices, deleting IDs and passwords, and others. It can also gather relevant information on the website. It helps in minimizing the obstruction and simplifying the work. Service delivery automation is used in IT Process Automation and Business Process Automation. It is used by both large enterprises and SMEs in various industry verticals, such as Healthcare, BFSI, Travel & Hospitality, IT & Telecommunication, Transport & Logistics, Manufacturing, Retail, and others.
Drivers of Global Service Delivery Automation Market
With the evolution of industries, the need for automation has seen a significant rise to make the processes more agile and to deliver quality services within strict time constraints. The market is driven by the requirement of faster service time and to improve or change the existing workforce with technology for better service quality. Features such as enhanced productive coupled with lesser delivery time, accuracy, efficiency and operational cost-cutting, better quality are increasing the global service delivery automation market size. It also helps in advanced process analytics. Need to manage inbound documents in multiple formats and the need to scale up operations are also uplifting the market growth. Technological advancement such as artificial intelligence is further boosting the growth of the market. Initially, service delivery automation solutions were utilized in the HR, procurement, and finance department to bring automation to core IT processes. However, with the growth in technology, they have been adopted in other process-specific activities as well.
Hindrances and opportunities
The huge cost of deployment and high maintenance cost of service delivery automation is expected to retrain the market growth. Lack of awareness and high training costs of the employees is expected to hamper the market. However, lucrative packages offered by the vendors to the enterprises can help them retain their market share. Technological advancements and growth in the field of artificial intelligence will trigger the service delivery automation market growth. New and improved service delivery automation products embedded with improved technologies are expected to open growth opportunities for the market.
Service delivery automation is very popular in large enterprises and it also has a significant market share. However, the small and medium scale enterprises segment is expected to witness growth on account of attractive packages offered by the vendors to SMEs. This adaptation of service delivery automation in SMEs has increased as it helps in raising efficiency and cost-cutting. By industrial vertical, BFSI and IT & telecommunication segment are expected to have a significant market share. The market of the healthcare segment is expected to witness growth at a rapid pace on account of increasing deployment of digital healthcare services. IT process automation is expected to have a significant market share as most of the organizations employ them. However, the market of business process automation is expected to grow owing to the increasing need to automate generic and industry-specific processes. Geographically, North America region covers a significant market share of global Service delivery automation market share. The growth is projected on account of the presence of key players and increasing demand. The market of Asia Pacific region is also expected to grow rapidly.